Terms of Service

1. Eligibility and Account Registration

Customers must provide accurate registration and billing information and keep it current. The customer is responsible for selecting authorized users, assigning appropriate access rights, protecting login credentials, and all activity conducted through its accounts, except to the extent caused by INTEGR8's breach of its obligations.

The customer must promptly notify INTEGR8 of suspected unauthorized access or compromise.

2. The Gr8Books Neo Service

Neo is a cloud-based business software platform that may include accounting, inventory, billing, purchasing, sales, reporting, tax-related tools, document capture/OCR, automation, AI-assisted features, integrations, and other modules made available under the customer's subscribed plan.

Features, usage limits, storage, integrations, and modules may vary by plan. Optional or beta features may be governed by additional terms.

3. Subscription, Fees and Taxes

Fees, billing cycle, included users, storage, document/OCR allowances, AI usage, and other plan limits are those shown in the applicable order, quotation, subscription page, or commercial agreement.

Unless expressly stated otherwise, fees are exclusive of applicable taxes. The customer is responsible for taxes imposed on its purchase or use of the Service, except taxes imposed on INTEGR8's income.

INTEGR8 may change pricing for future billing periods upon reasonable prior notice, subject to any fixed-price commitment in an existing written agreement.

4. Payments and PayMongo

Neo may use PayMongo Philippines, Inc. and/or its payment partners as third-party payment processors. When a customer chooses an available payment method, payment information may be transmitted directly to and processed by the applicable payment processor under its own terms and privacy practices.

INTEGR8 may receive transaction information such as payment status, amount, payment reference, payment method category, payer details necessary for reconciliation, and processor-generated identifiers. INTEGR8 does not represent that it stores full card credentials when those credentials are collected and processed directly by the payment processor.

The customer authorizes INTEGR8 and its payment processors to charge the applicable fees using the selected payment method, including recurring charges where the customer has expressly enrolled in recurring billing. Failed or reversed payments may result in suspension after applicable notice.

5. Recurring Payments Terms and Conditions

For this clause, the Merchant is INTEGR8 SOFTWARE SOLUTIONS, INC., the provider of Gr8Books Neo. Recurring billing applies only when you expressly enroll. The selected plan, charge amount, applicable taxes and billing interval are presented before you confirm your subscription.

By agreeing to recurring payments, the cardholder authorizes PayMongo to automatically deduct payment from the given credit/debit card account until he/she revokes such authorization. The payments shall be charged at the start of each billing cycle, which shall be dependent on the agreed products/plans. After the processing of payment, the Merchant shall reach out to the cardholder if his/her payment is successful or not. PayMongo shall not be held liable for the Merchant's failure to notify the cardholder regarding the payment status. The cardholder further acknowledges and agrees that the billing cycle and amount to be deducted are dependent on the instructions made by the Merchant to PayMongo.

INTEGR8 is responsible for notifying the cardholder of successful or unsuccessful payment after processing, using the registered billing contact details. Keep those details current. Pricing changes for future periods will be communicated before they take effect, so you can cancel before the next charge.

6. Renewal, Cancellation and Refunds

You may cancel your subscription or revoke recurring payment authorization through your workspace billing and subscription settings or by contacting our billing/support team using the contact details below. Submit your request before the next scheduled billing date to stop the next renewal. We will confirm the cancellation and its effective date. Revoking authorization stops future automatic charges; it does not reverse a payment already processed or remove amounts already due. A renewal already charged is subject to the Return and Refund Policy.

Refunds are governed by our Return and Refund Policy, including verified duplicate or erroneous charges, non-delivery of a purchased service, and refunds required by law. Cancellation alone does not entitle you to a refund for an already-started paid period.

Return and Refund Policy

7. Acceptable Use

• Use Neo only for lawful business purposes and in accordance with applicable Philippine laws and regulations.
• Do not upload malicious code, attempt unauthorized access, probe or disrupt security, circumvent usage limits, or interfere with other customers.
• Do not reverse engineer, copy, resell, sublicense, scrape, or exploit Neo except as expressly permitted by INTEGR8 or applicable law.
• Do not use Neo to process unlawful, fraudulent, infringing, defamatory, or prohibited content.

8. Customer Data and Data Ownership

"Customer Data" means data, records, files, documents, images, transactions, personal data, and other content submitted to or generated through the customer's use of Neo.

As between the parties, the customer retains ownership of Customer Data. The customer grants INTEGR8 a limited right to host, process, transmit, back up, reproduce, and otherwise use Customer Data only as reasonably necessary to provide, secure, support, improve, and comply with legal obligations relating to the Service, subject to the Privacy Policy and applicable law.

The customer is responsible for the legality, accuracy, quality, and necessary notices/consents relating to Customer Data it uploads or instructs Neo to process.

9. Accounting, Tax and Regulatory Features

Neo may assist with accounting entries, tax computations, reports, BIR-related data, forms, schedules, or filing preparation. Such functionality is a software aid and does not constitute legal, tax, audit, or professional accounting advice.

The customer remains responsible for reviewing entries, classifications, tax treatment, filing obligations, due dates, and submissions before relying on or filing them. Where direct electronic filing or regulatory transmission becomes available, it will be offered only within the scope permitted by applicable authorities and applicable integration terms.

10. OCR, Automation and AI-Assisted Features

Neo may use optical character recognition, automated classification, rules, machine learning, or AI-assisted functions to extract or suggest information from invoices, receipts, documents, prompts, or transaction history. These outputs may be incomplete or inaccurate.

Users must review material accounting, tax, payment, and business outputs before approval or posting. INTEGR8 may use third-party technology providers to process content for these functions, subject to appropriate contractual, privacy, and security safeguards.

11. Third-Party Services and Integrations

Neo may interoperate with payment processors, banks, cloud infrastructure, OCR/AI providers, government systems, or other third-party services. Availability of an integration may depend on the third party. INTEGR8 is not responsible for third-party services outside its reasonable control, but will handle personal data shared with service providers in accordance with the Privacy Policy and applicable law.

12. Security, Backups and Customer Responsibilities

INTEGR8 will implement reasonable organizational, physical, and technical safeguards appropriate to the nature of the Service and data processed. No internet or cloud service can guarantee absolute security or uninterrupted availability.

Customers should maintain appropriate internal controls, access permissions, approval workflows, source-document retention, and independent copies/exports of critical records as required by their business continuity and legal obligations.

13. Service Availability, Maintenance and Support

INTEGR8 may perform scheduled or emergency maintenance and may modify the Service to maintain security, compliance, performance, or functionality. Specific service levels, support response times, or uptime commitments apply only if stated in a separate written SLA or subscription agreement.

14. Suspension and Termination

INTEGR8 may suspend access for material non-payment, security risk, unlawful use, material breach, or where necessary to protect the Service or comply with law. Where practicable, INTEGR8 will provide notice and an opportunity to cure.

If a company workspace remains inactive for six (6) months, or the account is terminated, company data may be permanently deleted from active systems. Subscription expiry may suspend access until renewal. Export needed records before account closure or the inactivity period expires; contact support for assistance with access or export. Backups are for operational recovery and do not guarantee continued customer access or restoration. Records required for legal, tax, billing, dispute-resolution or security purposes may be retained as necessary, subject to applicable law. Backup copies are removed or overwritten under applicable backup rotation procedures.

15. Intellectual Property

Neo, including its software, source code, object code, interfaces, designs, workflows, documentation, trademarks, databases, models, templates, and related technology, is owned by or licensed to INTEGR8 and is protected by applicable intellectual property laws. No ownership is transferred to the customer under these Terms.

Subject to payment and compliance with these Terms, INTEGR8 grants the customer a limited, non-exclusive, non-transferable right to use Neo during the subscription term for its internal business operations.

16. Confidentiality

Each party shall protect the other party's non-public confidential information using reasonable care and use it only for the purposes of the business relationship, except where disclosure is authorized or required by law.

17. Disclaimers

To the maximum extent permitted by law, Neo is provided on an 'as available' basis. INTEGR8 does not warrant that every feature will be error-free or uninterrupted, or that automated, OCR, AI, tax, or accounting outputs will always be accurate. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits or business opportunity, arising from the Service. Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded. Any separately agreed liability cap applies only as set out in the applicable signed agreement and to the extent permitted by law.

19. Indemnity

The customer will be responsible for claims arising from its unlawful use of Neo, unlawful Customer Data, or material violation of these Terms, subject to applicable law and any negotiated enterprise agreement.

20. Changes to These Terms

INTEGR8 may update these Terms to reflect legal, regulatory, security, operational, or product changes. Material changes will be communicated through Neo, email, website notice, or another reasonable channel. The effective date will be updated.

We will notify you at least 14 days before significant changes take effect.

21. Governing Law and Disputes

These Terms are governed by the laws of the Republic of the Philippines. Please contact INTEGR8 first so we can attempt to resolve a concern. If unresolved, disputes may be brought before the competent courts under applicable law, subject to any valid dispute-resolution agreement. Nothing restricts mandatory statutory remedies or urgent relief available under law.